Reduction in HR workload by 15% and Significant Improvement in Policy Compliance
The Problem
A small to medium-sized company faced an issue with an understaffed HR/Admin department. Employees’ constant questions about various policies were causing information overload. Many procedures were unclear to the staff, resulting in multiple policy violations. As a result, the already limited HR/Admin staff was forced to spend more time monitoring, correcting, and fixing the breaches.
The Solution
The company approached Infolytx to investigate the potential of artificial intelligence to solve this problem. Our solution was an intelligent chatbot trained using Large Language Models (LLMs) on the company’s internal documents and policy protocols. Our strategy included custom training of pre-existing LLMs with relevant company documents. We used multi-shot training and high-quality prompts to reduce the required training, tailoring the chatbot to the company’s needs.
The Outcome
Implementing the LLM-powered chatbot immediately relieved the overburdened HR/Admin department, reducing their workload by nearly 15%. Employees quickly adopted the chatbot, resulting in increased adherence to company policies. The chatbot provided accurate and relevant answers to employees’ questions, acting as an additional HR/Admin team member. This freed up the HR/Admin department to focus on strategic initiatives rather than repeatedly answering policy-related questions. After implementing the AI chatbot, the company saw an overall improvement in operational efficiency and policy compliance.